• Shipping policy

Shipping policy

🚚 Shipping Policy

Welcome to MAPE.STORE 💙
We’re committed to delivering your orders safely and on time — whether it’s an item ready to ship or one specially imported for you from the USA.

This Shipping Policy explains how and when your orders are processed and delivered.

🛍️ 1. Types of Orders

We offer two delivery options depending on the type of product:

  1. Immediate Delivery Items

    • These items are in stock in Egypt and ready to ship.

    • Estimated delivery time: 1–3 working days within Egypt.

    • Once your order is confirmed, our team will contact you to arrange delivery.

  2. By Order (Imported from the USA)

    • These items are specially ordered for you from the USA.

    • Delivery time: up to 30 business days (depending on supplier dispatch, shipping routes, and customs clearance).

    • You’ll receive regular updates throughout the shipping process.

🕓 2. Processing Time

  • Orders are usually processed within 24–48 hours after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

💵 3. Shipping Fees

  • Shipping fees vary based on your location and will be clearly shown at checkout before payment.

  • In some cases, promotional offers may include free delivery for selected products or minimum order values.

  • Shipping fees are non-refundable unless the return is due to a mistake from our side or a product defect.

📦 4. Delivery Areas

We currently deliver to most cities and governorates across Egypt through trusted courier partners.
If your area is not covered by our courier network, we’ll contact you to arrange an alternative delivery method.

🌍 5. Tracking & Updates

Once your order is shipped:

  • You will receive a tracking number or delivery update via email, SMS, or WhatsApp.

  • For imported items, we’ll update you during each shipping stage — from dispatch in the USA to arrival in Egypt.

⚠️ 6. Delays

While we do our best to meet delivery estimates, delays may occasionally occur due to:

  • Customs clearance or import regulations

  • Shipping carrier delays

  • Public holidays or extreme weather

In such cases, we’ll keep you informed and ensure your order is delivered as soon as possible.

🧾 7. Damaged or Lost Packages

If your order arrives damaged, or if you believe it’s been lost in transit:

  • Please contact us within 24 hours of receiving (or expected delivery date) with your order number and photos if applicable.

  • We’ll immediately investigate with the courier and work to resolve the issue — either by replacement or partial refund depending on the situation.

🔁 8. Return & Refund

For details on returns and refunds, please refer to our full Return & Refund Policy.
Shipping costs are non-refundable unless the return is due to our error or a defective product.